Terms and conditions

The following terms and conditions for the sale of goods (The Conditions) will govern all contracts for sale that we enter into with you, the Customer.

All Customer Orders will constitute an offer to buy Goods or provide Services which Future Healthcare Ltd may accept or decline, subject to these Terms & Conditions of Sale (‘Terms & Conditions’). The Contract will constitute the entire understanding between Future Healthcare Ltd and the Customer.

Products are not intended for resale. Future Healthcare Ltd reserves the right to refuse orders from dealers and distributors.

Please read these Conditions carefully.

1. Acceptance of Orders

The Company (Future Healthcare Ltd). All orders received by the company are subject to the following Terms and Conditions without variation.

2. Pricing, Payment and contractual terms.

All prices shown on the website are inclusive of value added tax (Vat). Vat will be applied at the current rate on all orders where applicable.

Unless specifying a one-off order when making the purchase, purchasers are entering into a thirty day rolling contract, under which the contracted products will be supplied each month by Future Healthcare Limited.

Customers can cancel their agreement at any time, with 30 days notice. Cancellation must be communicated by email to hello@futurehealthcare.uk. Verbal cancellation will not be accepted. Non payment of an invoice or cancellation of a direct debit will not be accepted as cancellation. All invoices must be paid prior to cancellation taking effect.

Goods will be despatched only after payment cleared funds are received in our bank account. Subsequent invoices will be issued monthly on the anniversary of the order date, with payment within 7 days. Late payments may incur fees.

The Company reserves the right to charge interest on all overdue balances on credit accounts at a rate of 4% above BOE base rate, accruing daily.
In the event that the account is passed to a third party for collection of outstanding balances, The Company will claim reimbursement of all costs incurred in that collection from the Customer. Periodic reviews will be carried out on credit account activity. Dormant credit accounts or credit accounts with continuous late payment may be closed. Credit accounts may only be reopened on a new application.

If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to The Company, The Company shall be entitled to:

Cancel the Contract or suspend any further deliveries to the Customer; and/or appropriate any payment made by the Customer to such of the Goods or Services (or any Goods or Services supplied under any other contract between The Company and the Customer) as The Company may think fit; and charge the Customer interest on the amount unpaid at the rate of 4% above the BOE base rate, accruing daily.

3. Deliveries and Carriage

Any delivery dates and times specified by The Company are approximate.

The Customer shall make necessary arrangements to take delivery of the goods at the date and time specified.

Next day delivery is applicable to UK mainland only & excludes some parts of Scotland, Scottish Highlands, Isle of Man, Northern Ireland, Eire & Channel Islands. Delivery costs to these areas may vary.

Please ensure your deliveries are correct, undamaged and that the correct number of packages have been delivered before signing for the delivery. Should any discrepancy or damage occur please notify The Company within 3 working days from receipt.

4. Return of Goods

Goods are not supplied on a sale or return basis, The Company is under no obligation to accept goods for return unless goods prove to be faulty. If goods are accepted for return this is subject to the Customer accepting the following procedure and conditions:

The Customer must notify The Company within 3 days of receipt of goods, their intention to request a product return.

In the event that the Customer is not satisfied with the goods, but the goods are not defective, The Company reserves the right to refuse the return of the goods at their absolute discretion.

The following category of goods will not be accepted for return:

  • Products ordered to the Customer’s specification.
  • Goods damaged due to misuse or unauthorised repair.
  • Opened/Partly used goods or where the seals/labels have been removed.
  • Goods damaged by fire, water or smoke.
  • Goods must be returned in their original condition and packaging.
  • Goods will be collected by a courier authorised by The Company.
  • Goods authorised and accepted by The Company for return will incur a £6.50 per consignment handling charge.
  • Goods that have been correctly supplied to order, cannot be returned unless the goods are faulty, although we may agree to a return where the goods are unused and in the same condition as when The Company delivered them.

If the goods have been damaged, and were specially ordered in for an order, or in other circumstances, there will be a handling charge of 20% of the purchase price of the products.

In the event that the Customer is not satisfied with the goods, but the goods are not defective, The Company reserves the right to refuse the return of the goods at their discretion.

5. Warranty

Goods are supplied according to the descriptions and specifications provided on the website. The Company gives no warranty and makes no representation as the suitability of any goods for any purpose.

6. Retention of Title

All goods supplied by The Company remain Company property until such time as payment has cleared for the aforementioned goods. The risk in goods sold to the Customer shall pass to the Customer upon tender for delivery.

7. Restriction and Exclusion of Liability

If any products supplied by The Company prove on inspection at the time of delivery to be defective in material or manufacture, The Company undertakes at its option, to replace the same or refund the Customer the price of the defective products.

Where The Company is liable to the Customer for any loss or damage suffered by the Customer in accordance with these Terms and Conditions, The Company’s liability will in no circumstances exceed the cost of replacement of the defective products or the price paid by the Customer for the defective products in question (whichever is lower).

The Company shall not be liable for any loss of profit (whether direct or indirect or consequential), nor any indirect or consequential loss whatsoever suffered by the Customer, whether this loss arises from a breach of a duty in contract or in tort or in any other way, without limitation including any such loss arising from The Company’s negligence.

Nothing in these Terms and Conditions shall affect the statutory rights of a person dealing with The Company as a customer.

8. Property Law

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the laws of England.

9. Products

Every reasonable care has been taken to ensure that the product descriptions are accurate, however specifications may change. Sometimes product specifications from the manufacturer change. In such instances The Company will do its best to offer the Customer an alternative and will inform the Customer at the time of ordering.

All sizes and measurements are approximate but The Company will try to make sure they are as accurate as possible. On the rare occasion when there is an error on the website, The Company will do its best to inform the Customer at the time the order is placed.

10. Use of your Personal Information

Details of how we will use your Personal Information of that of other individuals which you supply to us is outlined in our Privacy Policy.

11. Online Ordering

The information provided on The Company’s website is intended to be used only by the Customer. The Company does not authorise the use of such information for any purpose other than the Customer’s use and prohibits the use of this information for commercial purposes.

The Company’s on-line registration process requires the Customer to submit a password to access the Customer’s account. The Customer will be responsible for the security of this password. The Company will not be liable for any loss resulting from the misuse of the Customers password.

Orders placed on the internet shall be mere offers to purchase and shall not be accepted or binding upon The Company, until confirmed or acknowledged in writing by the Company by means of an invoice or statement confirming acceptance of the Customers order or by despatch of goods to the Customer.

12. Risk and property

As soon as The Company have delivered the Goods or services, the Customer will be responsible for them. If the Customer delays a delivery, The Company’s responsibility for everything, other than damage due to our negligence, will end on the date The Company agrees to deliver them, as set out in the contract.

13. Alterations to the Conditions

The Company reserves the right to amend the Terms & Conditions at any time without notice. These will be available both online and available on request.

14. Viruses

It is the Customer’s responsibility to virus check all materials before downloading them from The Company’s website for purchasing and distribution for any purpose.

15. Statutory Rights

Nothing in these Conditions is intended to affect the statutory rights of a Consumer.

16. Law & Jurisdiction

The contract between The Company & the Customer shall be deemed to have been made in England and shall be governed by the laws of England and Wales. The Company operates a complaint handling procedure to try to resolve disputes when they first arise. The Company will however endeavour to acknowledge all complaints within 7 working days. If the Customer has a complaint, then contact us (see address in About us section).

17. Force Majeure

The Company shall not be liable to the Customer or be deemed to be in breach of the Contract due to any delay in performing, or failure to perform, any of The Company’s obligations in relation to the Goods or Services, if the delay or failure was due to any cause beyond The Company’s reasonable control.

18. Waiver

No waiver by The Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision of the Contract.

19. Sub-Contracting

The Company reserves the right to sub-contract any of its rights and obligations under the Contract.

20. Credit Reference Agencies

If the Customer applies for a credit account, we may obtain information about the Customer from a credit reference agency to check credit status and identity. The agency will record our enquiry and this may be seen by other organisations who also make enquiries about the Customer. We may use credit scoring in making decisions about the Customer’s application.

Customers who are individuals have a legal right to receive, direct from the credit reference agency, a copy of the personal data about them, held by the credit reference agency and to have errors corrected, a fee of £2.50 applies for this service. Contact details of credit reference agencies which we use will be provided on request.